Here are some Store Policies and FAQ's for you. If you have any other questions, please feel free to contact us at Info@Journey2Baby.com or via phone at 866-922-0645. Is it safe to order through Journey2Baby.com? TOP
In a word, Yes. Our site is hosted and administered on servers that offer sophisticated authentication and encryption programs that insure your personal information is protected.
We work hard to provide you with a safe and secure shopping experience. Our respect for your privacy is immense and we would never sell or give your information to others. When Will my order Ship? TOP
Your order will be placed into process within a few hours of your placing it. Our system charges your preffered payment form when the order is placed. Most of our items are shipped directly from the manufacturer and can take up to 2-3 weeks to arrive at your address, depending on the manufacturer. We will notify you within 2 days (most times much sooner) as to when you can expect your items to be delivered. If there are going to be any prolonged delays (due to inventory shortages, etc) we will be in touch with you as soon as we know about them. What is the Policy on Returns and Exchanges?? TOP
We make every effort to provide all of our customers with high quality merchandise and impeccable customer service. Our return policies are listed below. In order to protect our customers and prevent any confusion, we would like you to read these before you order.
- We certainly allow for returns of items that are either defective or "just not what you thought they would be.
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All request for returns must be made within 5 days of receipt. You should email us at Info@journey2baby.com with the subject "Return Authorization Needed" and a complete description of the reason for the request. -
Journey2Baby.com will then issue you a Return Authorization Number that must accompany the shipment back to us.
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Returns will only be accepted if they are in original condition and accompanied by or in the original packaging.
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If the reason for the return is a defective product, Journey2Baby.com will reimburse you for the shipping back to us. If the return is a customer accomodation, the custoemr will be responsible for the return shipping.
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The Return Authorization Numbers expire 10 days after issuance. If a return is received after the RA Number expires, we will not be able to process your return.
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We do not accept customer accomodation returns on personalized items. Sorry, I have changed my mind...can I cancel my order? TOP
Due to the fact that we process the orders within a very short timeframe, we can only accept cancellations within a 12 hr time period after the order is placed. If you decide within the first 12 hrs that you want to cancel your order, please email us at Info@Journey2Baby.com with the subject "Order Cancellation". Please give us all the needed information (item ordered, billing and shipping name and address) and we will process the cancellation. What will it cost to ship my order? TOP
We know that everyone loves the ease and simplicity of ordering online. The main drawback is often the high cost to ship the items. Our goal is to reduce that concern. Here at Journey2Baby.com, all orders over $100 are shipped FREE. Yes FREE!
Any orders that are below the $100 mark are charged a nominal fee that is much less than most of our competitors. Are all items in stock and ready to be shipped? TOP
We have many of our items shipped directly from the manufacturer. This process helps us keep the cost of our products down as we reduce the amount of shipping cost that has to be incurred in the final cost to you. Most items are in stock and ready to ship. If we find that an item is backordered, we make every effort to mark it as "sold out" on our site. In the event that an item you order is on backorder, we will notify you immediately and let you make the decision concerning an order cancellation or substitution. What about Sales Tax? TOP
If an order is shipped to an address in North Carolina, we are required to collect 6.5% sales tax on the total order. If you are having an order shipped outside North Carolina, we do not charge sales tax, but we would recommend that you check out the online sales tax requirements in your state. I'm ready to order...what are my payment options? TOP
At this time, we accept Visa and Mastercard credit and debit cards. We also will accept payment via Paypal. Checks and Money Orders are also accepted. Orders paid for with a Check or Money Order will be held until the payment has cleared. Payments can be mailed to us at:
Journey2Baby.com
387 Whisper Park Drive
Wilmington, NC 28411
In the event that you do not feel comfortable with ordering online, feel free to call us at 866-922-0645 and we can take your payment information over the phone.
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